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Terms & Conditions

01637 874067

Conditions of Service

CANCELLATION POLICY
At the time of booking or at check-in, we will take your credit / debit card details and you authorise the use of this card for any sums that become owing to us. Your credit card will not be charged at the time of your booking you may pay on arrival. Cancellations received less than 48 hours prior to arrival date or any no shows you will be charged the first night’s stay. Check-in time is 2.00pm on the day of arrival. For arrivals prior to 2.00pm, we cannot guarantee room availability but we will be happy to store your luggage.
Check-out time is by 10 am Monday to Friday and by 10.30am on weekends and bank holidays. Late check-out can be purchased for £15.

DAMAGE
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

SMOKING POLICY
Guests are not permitted to smoke in rooms or public areas, rooms left smelling of smoke and therefore unable to be re-let on the same day will incur a £100 cleaning charge at the hotels discretion.

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We are not able to accommodate stag or hen parties.