Privacy Policy

Who We Are

The Griffin Newquay, Cliff Road, Newquay, Cornwall, TR7 1SP ("The Griffin", "we", "us" or "our") is responsible for the personal information described in this Privacy Policy and acts as the data controller where applicable.

This policy applies when you use our website, contact us, make a room or table booking, stay or dine with us, attend an event, apply for a job or otherwise interact with The Griffin.

If you have any questions about how we use your personal information, please email info@griffin-newquay.co.uk or call 01637 874067.

Information We May Collect

The information we collect depends on how you interact with us and may include:

• Your name, postal address, email address and telephone number.
• Room, restaurant, function or other booking details.
• Details about other guests included within a booking.
• Arrival, departure and accommodation requirements.
• Payment and transaction information.
• Communications and enquiries sent by telephone, email, website forms or social media.
• Dietary, allergy, health, accessibility or mobility information you choose to provide where relevant.
• Competition, promotion or survey information where applicable.
• Job application information including your CV, employment history, qualifications and references.
• Technical information relating to your use of our website, such as device information, browser type, IP address and website usage information where collected.
• Cookie and similar technology information in accordance with your cookie choices.
• Photographs or video in which you may be identifiable where imagery is created or used in connection with The Griffin.

How We Collect Your Information

We may collect personal information directly from you when you:

• Book accommodation or a table with us.
• Make an enquiry.
• Contact us by telephone, email or social media.
• Visit or use our website.
• Stay, dine or drink at The Griffin.
• Attend a function or event.
• Enter a promotion or complete a survey.
• Apply for a job with The Griffin.
• Provide information directly to a member of our team.

We may also receive information about you from other people or organisations. For example, another person may make a booking on your behalf, or an accommodation booking may reach us through an online travel agent or booking platform.

Bookings Made For Other People

If you provide us with personal information about another guest, such as someone travelling or dining with you, please make sure they are aware that their information has been provided to us and direct them to this Privacy Policy where appropriate.

We will only use their information for relevant purposes connected with the booking and our services unless another lawful reason applies.

Children's Information

A room, restaurant, function or event booking may include limited information relating to children.

This will normally be provided by a parent, guardian or person responsible for the booking and may include information reasonably necessary to manage occupancy, age-related requirements, safety or appropriate services.

We do not seek to collect children's personal information where it is not reasonably required.

How We Use Your Information

We may use personal information to:

• Process and manage room, restaurant, function and event bookings.
• Provide accommodation, food, drink, hospitality and other services you request.
• Communicate with you before, during or after your booking where necessary.
• Process payments, deposits, refunds and other transactions.
• Deal with questions, requests, feedback and complaints.
• Manage dietary, allergy, accessibility or mobility requirements you ask us to accommodate.
• Maintain appropriate financial, booking and business records.
• Protect our website, customers, staff, systems and business from fraud, misuse or security threats.
• Understand how our website is used and improve our website and services where permitted.
• Administer competitions or promotions you choose to enter.
• Consider and administer job applications.
• Use appropriate photography or video to promote The Griffin where we have a lawful basis to do so.
• Send marketing communications where we have an appropriate lawful basis and electronic marketing rules permit us to do so.
• Comply with legal, accounting, tax, regulatory and other obligations.

Our Lawful Basis For Using Your Information

UK data protection law requires us to have a lawful basis for processing personal information. The basis we rely on depends on why the information is being used.

Health, Dietary & Accessibility Information

You may choose to tell us about an allergy, medical condition, dietary requirement, disability, mobility requirement or other health-related need so that we can provide an appropriate service.

Some of this may be classed as special category personal data under UK data protection law.

Where required, we will seek your explicit consent to use this information and will only use it for the purpose for which it was provided unless another lawful basis and appropriate special-category condition applies.

Photography, Video & Social Media

From time to time, photographs or video may be taken at The Griffin for use on our website, social media channels and other Griffin promotional materials.

This may include general photography or video showing the pub, restaurant, hotel, food, events and atmosphere, in which customers or visitors may appear incidentally in the background.

Where an individual or small group is the clear and identifiable focus of a photograph or video, we will consider the circumstances and ensure we have an appropriate lawful basis for its use. Where appropriate, we will ask permission before using identifiable images for promotional purposes.

We take particular care where children are identifiable. Where a child is deliberately the focus of promotional photography or video, we will seek appropriate permission from a parent or guardian before publication.

If you appear in a photograph or video published by The Griffin and have concerns about its use, please contact us at info@griffin-newquay.co.uk . We will consider your request in light of the circumstances, our reason for using the image and your data protection rights.

If you interact with us through Facebook, Instagram or another social media platform, that platform may also process your information under its own privacy policy.

We may respond to comments, reviews, messages and other interactions through our social media channels. Where appropriate, we may also share or repost public posts, comments, reviews or photographs relating to The Griffin where we have a suitable lawful basis or permission to do so.

Marketing

We may occasionally let customers know about Griffin news, events, services or offers where we are legally permitted to do so.

We will only send electronic direct marketing where we have the necessary consent or another permitted basis under applicable electronic marketing rules.

You can ask us to stop marketing at any time by using any unsubscribe option provided or by contacting us.

Opting out of marketing will not prevent us from sending messages necessary to manage an existing booking, respond to an enquiry or provide a service you have requested.

Payments

Payments may be processed by The Griffin and/or trusted payment, banking and booking service providers.

Payment information is used only where necessary to administer payments, deposits, refunds, charges or other transactions associated with your booking or purchase.

We do not use payment information for unrelated purposes and take reasonable steps to ensure it is handled securely.

Who We May Share Information With

We do not sell your personal information.

Where necessary, we may share relevant information with trusted organisations that help us provide services or operate our business, including:

• Hotel and restaurant booking providers.
• Online travel agents and accommodation booking platforms.
• Payment processors and banking providers.
• Website hosting, maintenance and IT providers.
• Email and communications providers.
• Accountants, legal advisers and other professional advisers.
• Service providers involved in delivering a service requested by you.
• Government, regulatory or law-enforcement bodies where disclosure is required by law.

Where another organisation provides a service directly to you, it may act as a separate data controller and its own privacy policy will apply.

Information Processed Outside The UK

Some technology, booking, communications or other service providers may process personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, appropriate measures will be used to help ensure your information remains protected.

How Long We Keep Your Information

We do not keep personal information for longer than we reasonably need it.

Retention periods depend on why the information was collected, our relationship with you and any relevant legal, tax, accounting, insurance, dispute or regulatory requirements.

When information is no longer required, we will delete, securely dispose of or anonymise it where appropriate.

Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

Access is limited to people and service providers who reasonably require the information to perform their role or provide services to The Griffin.

No method of transmitting information over the internet can be guaranteed to be completely secure, but we take appropriate steps to protect information under our control.

Cookies & Website Information

Our website uses cookies and similar technologies. Some are necessary for the website to function, while optional cookies may help us understand website use, remember preferences or support additional features and marketing.

Where consent is required, optional cookies are controlled through your cookie choices.

For more information, please see our Cookie Policy.

Job Applications

If you apply to work at The Griffin, we may use information including your contact details, CV, employment history, qualifications and references to assess your application and administer recruitment.

Recruitment information will only be retained for as long as reasonably necessary in connection with the application and applicable legal requirements unless another basis for retaining it applies.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including:

These rights are not absolute and whether a particular right applies depends on the circumstances and the lawful basis on which we use your information.

To exercise a data protection right, email info@griffin-newquay.co.uk .

Questions & Complaints

If you have a concern about how we have used your personal information, please contact us first and we will do our best to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information is available at ico.org.uk .

Other Websites & Services

Our website may contain links to services operated by other organisations, including booking platforms and social media.

We are not responsible for how independent third-party websites use personal information and recommend reviewing their privacy information when using those services.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers, business practices or legal requirements.

The latest version will be published on this page and the date below will show when it was last updated.