We want everyone to be able to find the information they need and enjoy their experience with The Griffin.
The Griffin is committed to treating all guests and visitors fairly and providing reasonable assistance or adjustments where these are needed.
We recognise that different people have different needs, and we encourage guests to contact us if there is anything we can reasonably do to make accessing our information, services or premises easier.
We aim to make The Griffin website clear, easy to navigate and usable across desktop computers, tablets and mobile devices.
As we develop and update the website, we aim to consider accessibility in areas such as:
Using readable text sizes, clear wording and headings that help organise information.
Aiming to use colours and contrast that make important information easier to read.
Designing pages to work across different screen sizes and common devices.
Aiming to provide useful alternative text for meaningful website images where appropriate.
Making important links and actions clear and straightforward to identify.
Using headings and organised layouts to make information easier to follow.
If you find information on our website difficult to access or require help with a booking or enquiry, please contact us.
Where reasonably possible, our team will help you access the information or service in another suitable way.
Please tell us what you need.
If you require an adjustment or additional assistance,
the easiest way for us to help is to tell us what would
make your visit or booking process easier.
If you have accessibility, mobility or other requirements relating to a hotel stay, meal, function or visit to The Griffin, please contact our team before arriving wherever possible.
This gives us an opportunity to discuss your individual requirements, explain relevant facilities and consider any reasonable adjustments or assistance we may be able to provide.
Assistance dogs are welcome at The Griffin.
If you are staying with us or have any particular requirements relating to an assistance dog, please contact our team and we will be happy to help.
If you have an allergy, intolerance or dietary requirement, please tell our team before ordering.
If you have a requirement connected with a disability or medical condition, you are welcome to discuss this with us so that we can consider how best to assist you.
Some parts of your online journey may involve services provided by other organisations, such as accommodation booking platforms, maps, social media or other external websites.
We do not control the accessibility of independent third-party websites.
If you are unable to complete a booking or access information through an external service, please contact The Griffin and we will do our best to help you directly where possible.
Our website changes over time as menus, accommodation, events and other information are updated.
We aim to consider accessibility as part of these updates and to improve areas of the website where issues are identified.
We do not currently claim that every part of our website has been independently audited or certified against a particular accessibility standard.
If you find a part of our website difficult to use, cannot access particular information or think something could be improved, please let us know.
When contacting us, it is helpful if you can tell us which page or feature caused the problem and what difficulty you experienced.
We will consider your feedback and what reasonable action can be taken.
If you have accessibility requirements or would like help planning your visit, booking or stay, please contact our team.
The Griffin Newquay
Cliff Road
Newquay
Cornwall
TR7 1SP
