At the Griffin Newquay we are committed to protecting and respecting your privacy and keeping your personal information safe and confidential, both online and offline, whilst striving to provide the very best hospitality experience. We ensure every measure is taken to keep your information safe because we want our services to be safe and enjoyable for everyone. We follow strict procedures on how personal information is stored and used and we control who sees it to help stop any unauthorised person getting hold of it.
The Griffin Newquay, of Cliff Road, Newquay, TR7 1SP, (referred to as “Griffin Newquay” “we”, “us” or “our” in this privacy notice) is the primary data controller in relation to your personal data. This means that we are responsible for your personal data.
PERSONAL INFORMATION THAT WE COLLECT FROM YOU
We may also obtain some limited children’s data (when a child is a guest at one of our locations). If you are a child staying with us, we may acquire your Personal Information from your parent or guardian during the course of booking a holiday or checking-in with us. We will only use this information in order to ensure that your stay with us is safe and comfortable and to help you to enjoy age-appropriate activities at our locations.
We will ensure that your Personal Information is handled in accordance with all data protection laws that apply to us from time to time.
HOW PERSONAL INFORMATION IS COLLECTED
There are a number of different ways in which we may collect Personal Information from you directly, for example if you are a customer, if you are a potential customer (e.g. if you’re making an enquiry or browsing our website to consider booking with us) or maybe you are applying for a role with us. We may also collect Personal Information about you indirectly via third parties.
Examples of when we may collect Personal Information about you (directly or indirectly) include:
Booking with us. If you book a holiday with us, we will collect the data that we need to process your booking about you and your party (for example: your name, address, payment card information) and we will contact you afterwards to let you know about our offers and promotions, unless you ask us not to.
Talking to us. When you interact with us (e.g. registering with us, sending us emails, contacting us via telephone or simply visiting the website, or if you talk to us via social media, we will collect the data that we need in order to have that interaction with you. In respect of any online interactions, we may also collect technical information about you (“Technical Personal Information”) (for examples of this, please see the Schedule below).
Making enquiries about a holiday. If you are considering booking holidays or activities with us we may collect your Personal Information as part of the enquiry process (whether or not you decide to go ahead with your booking), and we will contact you afterwards to let you know about our offers and promotions, unless you ask us not to.
Offers and promotions. We may collect your contact details when you enter competitions or promotions, complete surveys, or sign up to hear more about our great offers.
Sharing your experiences. If you leave a review with us on our website, through a survey or via social media, we may choose to share your experiences with third parties or in marketing material.
Job references. Where you apply for a job with us, we may collect from you and third parties (where relevant) additional Personal Information such as your CV and any references.
Holidays booked on your behalf. We may receive information from third parties who collect Personal Information from you and pass it on to us for the purpose of processing a booking on your behalf.
HOW WE USE YOUR PERSONAL INFORMATION
We will only ever use your Personal Information when the law allows us to, as described in the Schedule. Examples of why we may process your Personal Information are:
Improving our services. By analysing your purchasing preferences, we can ensure that the content, services and advertising that we offer are tailored to your needs and interests. We can also ensure that content from our website is presented in the most effective manner for you and for your device by monitoring customer traffic patterns and website usage to help us improve the design and layout of our website and provide content that is of interest to you, and to improve the services which we offer to customers.
Social Media. We also like to work with Facebook and other social media platforms (“Platforms”) to reach out to you with adverts, where we have a lawful basis to do this. We share very limited data with the Platforms and the data is hashed and pseudonymised (meaning that any data that could identify you is replaced with an artificial identifier, making it more secure). Platforms then use this pseudonymised data to create “lookalike” audiences of people who are likely to be interested in the same sort of content.
Job Openings. If you have consented to such communications, we may also send you information about our job openings that may be of interest to you and/or inform you about important changes or developments to our services.
Our service providers and business partners and their staff. Where you or your employer provide services to us or our customers as one of our partners, you and/or they may provide us with some of your Personal Information in connection with the provision of the services.
SENSITIVE PERSONAL INFORMATION
You may provide us with some special categories of Personal Information “Sensitive Personal Information” in order for us to provide you with a better standard of service, e.g. providing us with information about your dietary or medical requirements and any restricted mobility or access requirements when you book a holiday with us, which may reveal details about your mental or physical health or condition.
You may choose to restrict the collection or use of your Personal Information in a number of ways that are more particularly described in the Schedule.
If you’d like to do so, please contact us by emailing us at [email protected].
We implement security measures to protect your Personal Information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.
Unless otherwise instructed by you, we will retain your Personal Information for only as long as we require for the purposes for which it was collected. Once the relevant purpose has been satisfied, we will securely delete or anonymise your Personal Information unless we are required to retain a copy of such information under applicable law.
Please note, that the transmission of information via the internet is not completely secure and, although we will take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted via the website and/or our apps – any transmission is therefore at your own risk.
When you make your booking, we may retain your payment card information (in a secure and format) in order to collect any payments that you owe us, as part of your booking. For the avoidance of doubt, the payment card information is not stored on our systems for anything other than your booking and costs incurred by you whilst on your holiday. You may request the deletion of your payment card information by emailing us at [email protected].
Should you have any queries or complaints in relation to how we use your Personal Information, please contact us using the details below. Should you wish to take any complaints or queries further, you have the right to contact the Information Commissioner’s Office regarding such issues.
If you have any questions, please feel free to contact us by email at [email protected]. Alternatively, you may call our team on 01637 874067.